Executive & Management Team

President - Tim Elenteny  telenteny@teimports.com
Chief Executive Officer - Alexi Cashen  acashen@teimports.com
VP Operations - Brant Krihak  bkrihak@teimports.com
Accounting Manager - Will Jex  wjex@teimports.com
Compliance Manager - Marisa Wilairat  mwilairat@teimports.com
Customer Service Manager - Jess Leigh jleigh@teimports.com
Logistics Manager - Elsa Cascais  ecascais@teimports.com

 

How To Emails

Purchase Orders -PO@teimports.com  
Greg Prime – Only for new Purchase Orders and modifications to existing POs.  When a PO is domestic, Greg manages booking freight carriers for these  as well as transfers between our warehouse vendors (Fond du Lac, Chilled Solutions, Vin Lux, Custom Wine Services, Sidekick).
 
Purchase Order Status & Point-to-point -Traffic@teimports.com
Nina Birnbaum – As we’re trafficking your orders you’ll hear from this address regarding any item discrepancies between our documents and your supplier’s commercial invoice/s.  Harvey also manages delays with lagging orders overseas, so you’ll hear from him if we need your helping reaching your supplier or expediting pick-ups.

Receiving & Warehouse Appointments - Receiving@teimports.com
Randy Dominguez – When you need ETAs on soon-to-be-available inventory.  All container/PO inbound inquiries should be directed to this address. In addition to this critical task, Randy manages the release of all consolidation orders and handles inquiries regarding status of LCL shipments.

Elizabeth Levine – Elizabeth handles COLA questions, COLA applications (if you so choose), and COLA waviers. COLAs are publicly accessible. Whenever you’re setting up a new item in the App, please make sure to enter the correct TTB Id number. If you need corrections to that TTB Id number, please email Elizabeth. If you are applying for new COLAs, please confirm with Elizabeth when they have been approved. We take great lengths to keep our database updated with CURRENT and REAL TTB ID #s for each of your/our COLAs. 


Federal Compliance & Customs - federalcompliance@teimports.com
Elizabeth Levine – Related to COLAs (see above), Elizabeth handles import questions and federal compliance matters. You’ll hear from Elizabeth when we need supporting federal compliance documents or FDA #s.
 
State Product Registrations - Compliance@teimports.com

Marisa Wilairat, Thanaa Edwards & Heather Schwalb - TEI's National Compliance department handles state brand registrations, price posting, state reporting, and how-to's on those matters. All pricing and new state compliance requests must be entered in Globe: app.teimports.com. Instruction guides, screen shots, explanations, and FAQs on these matters are accessible here in Fresh Desk. 


Accounts Receivable -AR@teimports.com 
All questions regarding Aging Accounts Receivable, end-client interaction, status and Delinquency postings for NY, NJ, IL.  All questions regarding TEI's monthly administrative fees for all cases shipped and collections for monthly expenses.

Accounts Payable -AP@teimports.com 
All questions regarding reconciling your cash account (receivable/commissions).  All questions regarding third party vendor bill-backs. 

Orderboard
Partner Orders, Sales Order Holds, Credit Memos, and Inventory - Orders@teimports.com

Orderoso related questions and issues, report schedules, and automated emails (inc. adding/removing specific recipients) customerservice@teimports.com